Before you Go
Tickets
Are all TD Place tickets digital?
Yes, all tickets are digital and no paper tickets will be used at the venue. Digital tickets allow for contactless entry and allow you to manage, access, transfer, and sell your tickets from your account. Here are some tips on getting into TD Place with mobile tickets:
– Mobile tickets should be viewed on the device before proceeding through security gates.
– For safer entry and movement throughout the building, please transfer mobile tickets to each member of your party prior to arriving at the Arena.
– Mobile tickets cannot be transferred after they have been scanned at the gate.
– Screenshots & printouts will not be accepted for entry.
How do I manage my tickets on my device's wallet app (i.e. Apple Wallet/Google Pay)?
Mobile tickets will be sent to your email account from: ticket-order@tdplace.ca. From the ticket email, select the Add to Apple Wallet/Google Pay button to add your ticket to your device’s digital wallet. When approaching the entrance, open the Apple Wallet/Google Pay app to access your ticket. Upon entry, present your event ticket to our event staff for scanning.
Now you can manage your tickets and check out upcoming events in one spot.Download the TD Place + Lansdowne APP today.
What if I need help with mobile ticketing on game day?
Our dedicated team of experts is ready to help ensure that every ticketholder can enter the venue as quickly and safely as possible! Our Guest Services team can assist with digital ticketing and are prepared to answer your questions on the spot. They can be found at all entry gates and at the information booths throughout the entire game.
Which gate do I use to enter the venue?
All guests must enter through the assigned gate indicated on their mobile ticket. This will ensure the shortest path of travel once inside and will limit excess mobility to limit the possible spread of Covid-19.
Parking
Will my parking ticket also be digital?
Yes, all parking tickets will also be digital. If you have a pre-purchased or assigned parking pass for the underground parking lot at Lansdowne, the pass will load like a ticket into your device’s mobile wallet (i.e. Apple Wallet/Google Pay). Simply scan your smartphone as your enter and exit the garage.
Is parking available in the underground parking garage at Lansdowne for all events?
A limited number of parking passes will be issued for all events. These passes will be pre-allocated (i.e. Otto’s club seats) or sold on a first-come-first-served basis. For a complete list of public transportation, free shuttles, and additional parking options, please visit our transportation page.
We strongly encourage the use of public transit for all events and private shuttle service for 67’s & REDBLACKS.
During Ottawa REDBLACKS games, TD Place Parking will be unavailable, with the exception of Otto’s Club Members, where parking is included with their membership.
Covid-19
What are the requirements to go to games and events at TD Place?
TD Place no longer requires proof of vaccination or masks as a condition of entry.
Access the Safety Hub F.A.Q. for updated info.
What if I experience Covid-19 symptoms the day of the event?
As agreed to in the Fan Health Promise, we ask that anyone experiencing Covid-19 symptoms not attend an event.
Please see your game day email or contact our Box Office at boxoffice@tdplace.ca to opt-out from today’s event if you can no longer attend.
In the Arena
About Mask Policy
TD Place to ease mask requirement
The Ottawa Sports and Entertainment Group (OSEG) announces that, in alignment with the Province of Ontario’s re-opening plan, masks will no longer be a condition of entry at TD Place.
While masks are encouraged,as per the Provincial re-opening guidance wearing one in venues such as TD Place will be voluntary and a personal decision. Throughout this transition and as we continue to learn to live with and manage COVID-19, we ask that all guests remain respectful of their fellow patrons and their personal choice.
TD Place will continue to evaluate and follow the guidance of public health experts, adapting our policies and protocols as required and will provide updates accordingly.
Does my child need to wear a face covering?
Yes, all guests over the age of two must wear a face mask, unless actively eating while seated in their seats.
Which kinds of face masks are permitted?
A mask should:
• securely cover the nose and mouth.
• fit closely to the face without gaps.
• if made of cloth, should be made of at least two layers of tightly woven fabric, such as cotton or linen.
• should not have exhalation valves.
What if I forget or lose my face mask?
A face mask will be provided by venue staff. Please notify a Guest Services staff member to request one, or visit one of our Guest Services booths.
Food & Beverage
Can I bring my own food?
With the exception of special diet items for medical purposes and baby formula/food, TD Place prohibits outside food & beverage. Glass jars and bottles are prohibited.
Can I eat in my seat or take my food or beverage purchases with me to watch the game?
Yes, fans may consume food and beverages while seated in their seats and not in the concourses. The masking policy remains in place for all fans not actively eating or drinking.
How can I pay the concession stands?
As TD Place has gone completely cashless, we accept all forms of digital payment including Apple Pay, Google Pay, tap to pay and all major credit cards.
How do I place a mobile order?
To order from your mobile device, please follow the link we will provide here soon.
What if I don't want to Mobile Order?
There are still plenty of options available throughout the venue for in-person ordering.
Cashless
What are the accepted forms of payment now that TD Place has gone cashless?
Accepted forms of payment are credit/debit card, Apple Pay, Google Pay, Samsung Pay, gift cards and loaded tickets.
Is the entire venue cashless?
Yes, the entire venue, including merchandise stations, concession stands, bars, and premium dining spaces, is now cashless.
Retail
Can I try on clothes at merchandise locations?
Yes, apparel and headware merchandise may be tried on prior to purchase. Exchanges or returns are available the Team Store on Exhibition Way.
Contact
I could not find what I need, how do I contact the customer service?
Our Guest Services team can help answer all of your questions: by phone (1-844-FAN-INFO), email (info@tdplace.ca), or text (613-777-6759 – event days only).
